Shipping & Returns

Processing Time

Personalized and made-to-order items usually require 5-10 business days for production and processing before shipment. This processing time does not include shipping transit time.

Shipping Rates

We offer competitive shipping rates to various destinations worldwide. Please find our shipping details below:

United States, Canada, Mexico, Australia, New Zealand, United Kingdom, France, Germany, Italy, Ireland, Spain, Poland, Portugal, Japan, Thailand, Vietnam, Singapore, Malaysia, Hong Kong, Taiwan:

• Flat shipping fee: $9.99
• Free shipping for orders over $75

Other European Countries: Austria, Belgium, Denmark, Finland, Greece, Hungary, Netherlands, Norway, Sweden, Switzerland, Ukraine:

• Flat shipping fee: $9.99
• Free shipping for orders over $75

Please note that shipping rates may apply per package. For any inquiries or special requests, please contact our customer service team.

Shipping

Orders may be shipped via DHL, FedEx, UPS, TNT, China Post, USPS, Royal Mail, Canada Post, or other carriers depending on the destination, package size, and product weight.

All orders must be shipped to a physical address. Please do not use a P.O. Box as your shipping address.

Shipping transit times are estimates and are not guaranteed. We are not responsible for delays caused by customs inspections, carrier delays, weather conditions, force majeure events, or other circumstances outside our control.

Any customs duties, taxes, or import fees are the responsibility of the customer.

Order Changes & Cancellations

You may request changes to your personalization details within 24 hours after placing your order. After 24 hours, your order may enter production and cannot be changed or cancelled.

Returns & Exchanges

Because personalized products are made for each customer, personalized, custom, made-to-order, final sale, and special-priced items are not eligible for return or exchange unless there is a quality issue, the item arrives damaged, the wrong item is received, or the customization does not match the confirmed order details due to our error.

Non-Returnable Situations

• Change of mind or no longer wanting the item
• Customer-provided customization errors, including spelling, names, dates, images, or other submitted details
• Incorrect shipping address provided by the customer
• Packages marked as delivered by the carrier with delivery proof, even if the customer states they did not receive the package
• Shipping delays caused by the carrier after the order has shipped
• Unauthorized returns sent without contacting us first

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incorrect, or not as ordered, please contact us as soon as possible with your order number and clear photos or videos of the item, packaging, and shipping label. We will review the issue and offer an appropriate solution, such as a replacement, refund, or store credit.

Return Shipping

If a return is approved because of our error, a damaged item, a quality issue, or an incorrect item, the customer will not be responsible for the return shipping cost. For any approved return caused by the customer, the customer is responsible for the return shipping cost. Original shipping fees are non-refundable unless the issue was caused by us.

Refunds

Once an approved return or claim is reviewed, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or payment provider.